PAYMENT TERMS, WARRANTIES and RETURN POLICY

PRICES ON THIS WEBSITE:
We make every effort to maintain the correct current prices for all items offered on this website. However, we reserve the right to change prices at any time without amending this website. Any changes will be advised when we confirm your order and before any charges or shipment is made.

PAYMENT:
Generally, full payment is due with order. For larger, custom orders we may, at our sole discretion, accept a deposit of 50% to 65% before work is commenced with the final balance, including any applicable taxes, packing and shipping charges, paid not less than 10 working days before the estimated delivery/shipment date. Trade Show Shop encourages all companies to order using the secure online purchase page or by phoning or faxing credit card information.

RETURNS:
We are sorry, but due to the customized nature of most of our products, ALL SALES ARE FINAL.

We may, at our sole discretion, make an exception in the case of strictly standard parts or frames. Return requests should be made within 3 to 5 calendar days after receipt of products. In the event that a return is authorized, item must be unused with original packaging intact and the customer shall be liable for all shipping plus a restocking fee of 20% to 35% depending on the item involved.

Why a restocking fee? We do not want to profit by charging restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. Unfortunately a few customers make a practice of ordering items on speculation. Others do not fully research the product ordered. The vast majority of customers never return items. When items are returned we incur handling, repacking and other costs or may have to sell them at reduced cost. If not paid by those who returned them, the additional costs have to be "shared" by others, which we believe is not fair. We choose to keep our prices down by charging a restocking fee for non-defective returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. The best way to avoid restocking fees is to call us with any questions or concerns about a product before ordering. The number is 1-800 488-8070.

Goods Damaged in Shipment:
You must immediately note any exterior damage to shipping cartons, etc. to the delivering carrier before accepting the delivery when received. Failure to do so can nullify our ability to collect damages on your behalf from the shipping company. Damage in transit is the responsibility of the carrier and not Trade Show Shop's.

As soon as you accept delivery, you must inspect all items and report any damage immediately to the delivery carrier and to us at 1-800 488-8070 or email to service@TradeShowShop.com.

Order Discrepancies:
Check the type and quantity of the item you ordered against the items you received immediately after receiving your packages. Report any discrepancy to us at 1-800 488-8070 or email to RMA@tradeshowshop.com within 5 calendar days after receiving the packages. Sometimes, items may be shipped separately, especially items drop-shipped directly from the manufacturer. Take a careful look around the packaging for small items.

After receiving your report, we'll investigate and verify the discrepancy before making any decision. If an order discrepancy is verified, Trade Show Shop will assign a Return Material Authorization (RMA). Normally the replacement item must be identical to the original one and be shipped to the same address as the original order.

We'll inform you whether or not to ship the item back to us or the manufacturer. If you do ship, we'll reimburse you for the shipping expense or have it picked up by one of our carriers. DO NOT SHIP TO US WITHOUT AN RMA NUMBER ON THE EXTERIOR OF THE PACKAGE PLUS A COPY OF THE RMA INSIDE .

Our Standard 30-Day Warranty
All Trade Show Shop’s products unless specifically stated otherwise, carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use as intended by Trade Show Shop or the product manufacturer nor to damages incurred in shipping, improper handling, abuse, accident, nor from cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.

This warranty covers replacement of the product with the same product or like product, as detailed in the RMA, when direct replacement is unavailable.

Return Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of any shipping upgrade is to be paid by the customer prior to shipment.

30-Day Warranty Procedure
Contact us first at 1-800 488-8070 or email to RMA@tradeshowshop.com to determine whether the item is indeed defective. Trade Show Shop will assign a Return Material Authorization (RMA). DO NOT SHIP TO US WITHOUT AN RMA NUMBER ON THE EXTERIOR OF THE PACKAGE PLUS A COPY OF THE RMA INSIDE .

Warranty Forfeiture
Warranty is not granted if a product is received without original invoice. Warranty is void if the product has been altered or tampered with. Warranty is void if mishandling, improper use, or defacing of the product has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.

Notes: (1) Trade Show Shop is not responsible for any damage to other parts or any property damage, interruption of business or personal injury as a result of using any of our products or as a result of defective products.

Manufacturer's Extended Warranty
Manufacturers often offer additional warranty for their products. Customers should contact the manufacturer after the warranty with Trade Show Shop expires. Trade Show Shop will attempt to RMA a product to the manufacturer in special cases when requested by the customer. Customer assumes all shipping costs to manufacturers. The equipment manufacturer honors this warranty and Trade Show Shop assumes no responsibility in honoring this type of warranty.

Who may Pay by Purchase Order

In the case of Federal, State, Provincial & Municipal Government agencies, as well as Educational organizations with an .edu Internet address, within Canada and the United States we will accept Purchase Orders after approval of the checklist information described below.

For Fortune 500 companies or other well established companies who purchase regularly and who are unable to order alternately, we may be able to make an exception. This is usually done after the first order or more. Please submit a request and include the following checklist information so that we may review your application for Net 30 terms.

Purchase Order Checklist (normally only available for Government agencies, Educational organizations - see above)

In order to process your request for Net 30 terms using Purchase Orders, please fax the following information to Trade Show Shop Sales at 631 531-9009:

1. Company Purchase Order on letterhead signed by your Purchasing Agent;
2. Accounts Payable Representative's contact information, (e-mail, telephone, extension, fax);
3. Banking and Credit information with a minimum of two references.

Deposits or Payments may be made by Check, Discover, Visa, MasterCard or American Express. Credit for checks will only be made after clearance and may result in substantial time delays. Your account will be debited $25 for each instance of a returned check.

In the interest of time and bookkeeping simplicity, it is strongly recommended to use a credit card for payment.

In the absence of credit card availability, C.O.D. shipment terms may be agreed in special cases to meet time deadlines. Arrangements must be made in advance.

For security reasons, you may fax an order confirmation on your letterhead to us indicating the credit card type, exact name of card holder, card number and expiration date rather than providing this information over the Internet.

Trade Show Shop local fax number is 631 531-9009 and national fax is 1-800 525-0129

Email your comments or questions to: service@TradeShowShop.com
National Phone: 1-800 488-8070
Local Phone: 631 531-9000
Local Fax: 631 531-9009
National Fax: 1-800 525-0129

Copyright 1TradeShowShop.com, Inc. - All Rights Reserved
Last modified: November 16, 2003